# TruControl / TruPedal Support

Having trouble with installation, want to request a reflash of your TruControl, or something else amiss with your STILLEN TruControl or TruPedal? **You've come to the right place!**  
  
More often than not, electronics inquiries require photos and detailed product info to properly assess the issue and find a path to resolution. Filling out the form below in its entirety ensures that we have all the necessary information up front, thereby streamlining the process. This allows us to be more expedient and you to go back to enjoying your vehicle sooner.    
  
**Please note the following:**  

-   Having trouble connecting your module to your phone? Often this can be resolved by one of the following two steps:
    -   Make sure the engine is running. 
    -   Disconnect other Bluetooth devices from your phone during the initial setup process. This includes but is not limited to your vehicle, smart watches, etc. The Bluetooth signals from these devices can interfere with the initial connection to your new device and make the initial setup challenging.
-   STILLEN is not able to tune for non-emissions compliant product, such as downpipes, for requests regarding TruControl reflashes/updates. 
-   Images are required for troubleshooting and any pictures should be taken at least 12 inches away from sensors to give a clear image of the surrounding area.

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> Source: [STILLEN](https://stillen.com/pages/trucontrol-trupedal-support)